FAQ'S & CARE INSTRUCTIONS


TAKING CARE OF YOUR BESPOKE SILHOUETTE

Chalk House Creative bespoke silhouettes, like all good artwork, are best kept out of direct sunlight. 

HOW DO I ORDER MY BESPOKE SILHOUETTE ART/STATIONERY?

If you would like to go ahead with a commission, please get in touch with Jazzy or Alix via email. We will try to respond within the same working day (working hours 9.00 - 5.00pm Monday - Friday) to discuss your order and arrange your colours.


Once you have decided to go ahead with your order we will send you an invoice. We will only start work on a piece once full payment has been received.  


Depending on busy times we aim to have your Silhouette with you within 14 working days. Please allow in busy times for a maximum of 20 days. We will always tell you how long it will take before you commit to payment.

CAN YOU WORK FROM A PHOTOGRAPH?

Yes! If you'd like to place an order for a silhouette, please email us and we can send you a 'description sheet' on how to take a suitable profile photo.

WILL I BE ABLE TO CHECK MY ARTWORK BEFORE IT IS SENT TO ME?

For hand cut silhouette artwork, if you are happy with the photo that you supplied then you will be happy with your silhouette. We will be only too happy to provide you with an image of your cut out before it is stuck down and framed should you so wish. Please understand that we work from one photograph and cannot for example use the chin on one, the nose on another etc..

For all Chalk House Creative stationery, a proof will be emailed to you for approval before any stationery is finished and packaged.

HOW DO I KNOW THAT MY CHOSEN COLOURS WILL MATCH THE PROOF IVE BEEN SENT?

Whilst every effort is made to match up colours perfectly, computer monitors do differ in their display of colour. For the most part your bespoke artwork will look exactly how you expected it to. 

RETURNS

As Chalk House Creative artwork is bespoke and made to order unfortunately I am unable to accept returns. If your bespoke art piece arrives damaged please get in touch within 48 hours to discuss a replacement frame. 

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